Returns & Exchanges

At RA Gold Gallery, every piece is created and handled with exceptional care. We hope you love your jewellery, but eligible online purchases may be returned in accordance with the policy below.

Returns

For eligible UK online orders, you may notify us that you wish to return your purchase within 14 days of receiving your order.

To arrange a return, please contact us at ra.gold.gallery@gmail.com wied us of your return, the item must be sent back to us within a further 14 days.

Return Condition

We understand that you may need to carefully inspect or try on your jewellery before deciding whether it is right for you.

Returned jewellery must be handled only to the extent reasonably necessary to inspect its appearance, characteristics and fit.

Items should be returned:

• in their original condition;
• without scratches, damage or alterations;
• without signs of wear beyond reasonable inspection;
• free from perfume, cosmetics, creams or other substances; and
• with their original packaging and accompanying items wherever reasonably possible.

If an item has been worn or handled beyond what is reasonably necessary and this has reduced its value, RA Gold Gallery reserves the right to make an appropriate deduction from the refund where permitted by law.

Earrings & Pierced Jewellery

For hygiene reasons, earrings and other pierced jewellery supplied with a hygiene seal or sealed protective packaging may only be returned for a change of mind while that seal remains intact.

Once the qualifying hygiene seal has been broken, the item cannot be returned or exchanged for a change of mind.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Personalised & Bespoke Jewellery

Pieces created to your individual specifications or clearly personalised for you — including jewellery with custom engraving requested by you — cannot normally be returned or exchanged simply because you have changed your mind.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning the item to RA Gold Gallery.

As jewellery can be valuable, we strongly recommend using a tracked and appropriately insured delivery service. The item remains your responsibility until it reaches us.

If your jewellery arrives faulty, damaged, incorrect or not as described, please contact us before returning it so we can advise you on the appropriate next steps.

Refunds

Once your return has been received, it will be carefully inspected by our team.

Eligible refunds will be issued to the original payment method within 14 days of receiving the returned item, or receiving evidence that it has been sent back, where applicable.

If you cancel an entire eligible UK online order, we will also refund the original standard delivery charge where required by law. If you selected an upgraded or express delivery service, the additional cost above our standard delivery option is not refundable.

Please allow additional time for your bank or payment provider to reflect the refund in your account after it has been processed.

Exchanges

If you would prefer another eligible piece, size or variation, please contact us within 14 days of receiving your order.

Exchanges are subject to availability and the same return-condition requirements set out above.

Customers are responsible for return postage for voluntary exchanges, together with any price difference or applicable delivery charge for the replacement item.

Personalised or bespoke pieces and qualifying unsealed hygiene-sensitive jewellery cannot be exchanged for a change of mind.

Faulty, Damaged or Incorrect Items

Your statutory consumer rights are separate from our change-of-mind return policy.

If your jewellery arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible at ra.gold.gallery@gmail.com, quoting your order number and including photographs where appropriate.

Our team will review the matter carefully and provide the appropriate remedy in accordance with applicable consumer law.

How to Arrange a Return

Please contact us before sending your jewellery back so that we can provide the appropriate return instructions.

Email: ra.gold.gallery@gmail.com
Order Number: Please include this in your message.